Pricing & Payment

All quotes are estimates until an in-person walkthrough or detailed assessment is completed. Final pricing may be adjusted based on the home's condition, scope of work, or additional requested services.
A valid debit or credit card is required to remain on file for all appointments.
Payment is due within 24 hours of service completion unless otherwise agreed upon.
We accept cash, Cash App, Zelle, and major credit/debit cards.
A $25 assessment fee is required for all first-time residential walkthroughs and will be credited toward your deposit if a service is booked.
A 25% deposit is required for first-time residential cleanings, and a $100 deposit is required for all move-in and move-out cleanings.
Cash payments are due in full before service unless other arrangements have been approved.
A 25% late fee applies to balances unpaid after 48 hours. Invoices outstanding for 14 days may be sent to collections and become subject to additional collection fees.

Scheduling & Cancellations

Appointments must be canceled or rescheduled at least 24 hours in advance.
Cancellations made with less than 24 hours' notice may incur a 25% cancellation fee for the total of the scheduled service.
Clients are expected to provide access to the property at the scheduled appointment time. Unless prior arrangements have been made, we will wait up to 15 minutes after the scheduled arrival time before the appointment is considered a cancellation.
If we are unable to access the property or safely complete the scheduled service for reasons beyond our control, the appointment will be treated as a cancellation and applicable cancellation fees may apply.
Repeated late cancellations or missed appointments may require prepayment for future services.

Please disclose any pets prior to your appointment and ensure they are safely secured during service.
Homes with excessive clutter, unsafe conditions, or circumstances that prevent us from completing the scheduled service may require additional charges, rescheduling, or refusal of service.
Please communicate any special instructions, access details, or concerns before your appointment so we can provide the best service possible.

Cleaning services are performed according to the package selected at booking.
Additional requests made during the appointment may require additional time and charges.
If the scope of work exceeds the scheduled appointment, we will discuss available options before continuing.

If you are not completely satisfied, please notify us within 24 hours of your cleaning.
Eligible touch-ups will be completed at no additional charge for the reported areas only.
An adult must be present to complete the final walkthrough or approve the completed service. Once the cleaning has been approved, additional complimentary touch-ups may not be available.

Joys of Cleaning LLC is not responsible for pre-existing damage, normal wear and tear, or fragile items that were not disclosed prior to service.
Please notify us of any delicate, valuable, or specialty items before your appointment.
Any concerns regarding accidental damage should be reported within 24 hours of service completion so they can be reviewed promptly.